Top 8 Benefits of an Integrated Practice Management Solution

Dental practice owners have a few goals when it comes to building a thriving practice. The first is to deliver superior dental care to patients that encourages repeat visits, referrals and word of mouth. Next is creating a positive work environment and employee experience because happy employees mean happy patients. And last, but not least, is to build a fulfilling life outside of their practice with family, friends, and pursuing leisurely activities to create a healthy work-life balance that prevents burnout.

With the operational, personnel, supply chain, and economic challenges dental practices face today, how do forward-thinking dental professionals achieve these goals? Majority are embracing an integrated, holistic approach to managing the business of their practice, implementing Artificial Intelligence (AI) and Machine Learning (ML) driven systems that create digital business ecosystems and people-centric smart spaces.

One of these solutions is an integrated practice management solution which considers the business and human context first, automating workflows to simplify and expedite the user experience. By streamlining and automating workflows across the practice, an integrated healthcare business management platform delivers benefits for stakeholders within the organization (e.g., dentists, hygienists, office staff), but also for individuals and entities interacting and collaborating with the practice, such as patients, pharmacists, specialists, and suppliers.

An integrated practice management solution allows you to gain more personal time for family, friends, hobbies, and physical activity by offering the ability to:

• Efficiently integrate workflows to simplify billing and accounting
• Seamlessly and efficiently connect and collaborate with multiple stakeholders, including patients
• Eliminate unnecessary and time-consuming administrative tasks
• Automate supply orders from vendors to replenish stock so you never have to worry about running out of stock or risk overstock and expired supplies

With automation and integration of your entire healthcare ecosystem, you’ll eliminate human error and minimize administrative mistakes and duplicated effort with efficient, reliable connectivity and communication.

As a practice owner or manager, having a solution that will boost the efficiency of your business processes is key to practice success. A well rounded platform will support you in:

• Optimizing workflows to eliminate operational roadblocks
• Streamlining business processes such as staff scheduling, inventory management, and payroll
• Streamlining patient interactions such as appointment scheduling (and re-scheduling), patient communication and follow-up
• Simplifying staff training across multiple clinics
• Ensuring healthcare personnel are in the right place at the right time with the resources they need to do their jobs and support a positive patient experience

The American Dental Association (ADA) predicts that the pressure to reduce costs and increase operational efficiency is going to intensify over the next three to five years as practices grapple with escalating overhead costs amidst stagnating topline revenue. With an integrated practice management solution, you can reduce these costs by:

• Improving inventory control and planning with automated ordering of supplies and tools to prevent overstock or shortages
• Optimizing staff schedules in alignment with patient bookings to maximize operational efficiency
• Automating patient recalls and communication to minimize costly human errors and reduce personnel hours
• Leveraging economies of scale by managing staff, patients, and operations at one or multiple clinics from a single cloud-based platform
• Improving visibility to operational costs through dashboard and reports

Balancing the task of taking care of patients and maintaining a practice—typically comprised of inefficient manual administrative tasks and time-consuming behind-the-scenes work required to keep the office running smoothly—with personal time and home life can take a toll. Having the right solution in place to increase automation in your practice, you can:

• Minimize stress and friction thanks to streamlined workflows and full integration across healthcare ecosystem
• Replace time-consuming admin tasks with personal time for self-care and connecting with family and friends

Thriving dental practices are built not only on acquiring new patients, but also on maintaining an existing and loyal base of satisfied ones, making patient retention a critical element to the success of any dental practice. To deliver a patient experience that will encourage repeat visits, referrals and word of mouth, you’ll need to have:

• One place to view and manage health-related information and book appointments
• The ability to integrate with online search channels so patients can find and book appointments seamlessly at their convenience without ever having to contact your team
• Adequate inventory levels of supplies, tools, and resources on hand to provide high-quality care
• A streamlined and frictionless billing experience

According to data from ADA Health Policy Institute (HPI), staff recruitment is a serious ongoing challenge for dental practices. But it doesn’t just stop at recruitment. With the current labour shortage, especially among dental hygienists, retaining existing employees is a growing concern. Having a solution in place that aids in hiring efficiency and a positive employee experience will support:

• Ease of employee onboarding and offboarding
• Integration with online job boards to post and share job opportunities at your practice
• Utilization of internal personnel for temporary job placements and for backup when staff are on leave
• Qualified candidates finding your vacant positions, quickly and easily
• Staff ability to view and manage work-related information from a single, fully-integrated platform
• Streamlined office workflows to reduce staff stress and frustration
• Optimized communication and collaboration across the healthcare ecosystem
• Elimination of inefficient admin and data entry tasks to free up employees’ time to focus on patient care and experience
• Improved work-life balance for your staff

Inventory management within a dental office is a complicated and time-consuming affair. It hijacks the limited time and resources dentists have available. It leaves many frustrated and overwhelmed by the laborious inventory management process of overseeing vendor relationships and maintaining inventory levels within the practice. Automated practice management solutions enable you to:

• Receive orders and manage inventory from one integrated platform
• Maintain consistent stock levels with automated ordering
• Avoid overstock and expired products, which drives up practice costs unnecessarily

Miraxis simplifies the everyday tasks of healthcare management—for one practice or multiple clinics—through its innovative fully-integrated, all-in-one platform, helping dentists, physicians, pharmacists, office managers, healthcare administrators, personnel, vendors, and patients connect, collaborate, and thrive.

More than just another practice management software, Miraxis automatically integrates a full range of healthcare management workflows—including staff management, payroll, patient scheduling, practice management, ordering, inventory management, patient communication, and more—to bring order to the chaos of the business of healthcare and empower the industry to practice smarter.

Let us show you how. Contact us today for a personalized demonstration.